Privacy policy

Privacy Policy

      This Privacy Policy applies to Zlink (hereinafter referred to as "we" or "Zlink"), and is intended to explain how we collect, use, disclose, store and protect users' personal information. Please read this Privacy Policy carefully. If you use this Website, you agree that we will process your personal information in accordance with this Privacy Policy.
      This Policy strives to comply with applicable data protection and privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Japanese Act on the Protection of Personal Information (APPI), and the Korean Act on the Protection of Personal Information.
We may update this Privacy Policy from time to time. When we do, we will revise the "Latest Update/Effective Date" at the bottom. Please check the complete Privacy Policy regularly.
      This Privacy Policy may be translated into other languages ​​for reference. In the event of any inconsistency or conflict between the English version and the version in other languages, the English version shall prevail.
 

  1. Information We Collect

      You are not obligated to provide us with your personal data, but without certain types of personal data, we may not be able to provide you with the requested goods and services. In order to provide products or services, we may collect information from you from time to time, including but not limited to the following categories:
  • Personal information: When you register an account, purchase an eSIM product, or use related services, we may collect your name, email address, mobile phone number, credit card information, bank account information, etc.
  • Device information: We may collect information such as your device model, operating system version, unique device identifier (such as IDFA/GAID), network type (Wi-Fi/mobile network), etc.
  • Usage Information: We may use cookies and similar technologies to collect and record your operations within the Website, such as browsing history, purchase history, setting preferences, etc., to ensure the continuity of multi-step operations (such as automatically saving unsubmitted data during the payment process).
Special note: We do not collect "personal information requiring attention" such as race, religion, health, etc.
 

  1. Purpose of use of information

      We only use the information we collect for the following purposes, and we use it on a “minimum necessary” basis:
  • Provision of services: used to complete the sales, transactions, activation, management and other services of eSIM products, ensuring that you can use the eSIM functions normally, safely and stably.
  • Improve services: By analyzing the collected information, we can understand user needs, operating behaviors and usage habits, optimize and improve the Website, provide you with a better user experience, and improve service quality and performance.
  • Security and Compliance: Help us prevent, detect and respond to security threats, fraud (such as identifying abnormal logins), and comply with relevant laws, regulations and regulatory requirements (such as EU GDPR and US CCPA).
      Change of purpose: If the purpose of information use is changed, we will notify you through the Website 30 days in advance and obtain your consent.
 

  1. Information Sharing and Disclosure

      Except as provided below, we do not sell, rent, trade, or otherwise transfer any Personal Data without your express consent.
  • Third-party service providers: We may share your personal information with third-party service providers such as payment processors to assist us in providing our services. These third parties must comply with strict data protection regulations to ensure the security of your information.
  • Legal Requirement: We may disclose your personal information where we are required by law, such as in response to a subpoena, request from a government agency, or other legal process.
      Cross-border transfer: When transferring data abroad, we use the EU Standard Contractual Clauses (SCCs) or security measures approved by the Korean Personal Information Protection Commission.
 

  1. Data security and protection

      We are committed to protecting your information security and take the following measures to ensure the security of the personal information collected above:
  • Security measures: We take a variety of security measures to protect your personal information, including encryption technology (such as HTTPS), access control, data backup, etc., to prevent information loss, leakage, tampering and unauthorized access.
  • Employee training: We provide data security training to our employees so that they understand and comply with strict privacy policies and security procedures to ensure that your information is handled properly.
 

  1. User Rights and Controls

      Based on laws, regulations and this policy, you have the following rights:
  • Access and Correction: You have the right to access and correct your personal information on our platform. You can do this through the settings in the Website or by contacting our customer service team.
  • Deletion and withdrawal of consent: You can request deletion of your personal information or withdraw your consent to certain information collection and use at any time. However, please note that in some cases, we may need to retain certain information based on legal requirements or business needs.
 

  1. Data Retention Period

      We will retain your personal information based on business needs and legal requirements. Generally, we will retain relevant information during your use of the Website and for a period of time thereafter to meet the needs of after-sales service, financial records, and legal compliance (such as the EU requirement to retain order data for at least 10 years). When the information is no longer needed, we will delete or anonymize it in a secure manner.
 

  1. Children’s Privacy Protection

      We value children's privacy protection. We will not intentionally collect personal information from children under the age of 13. If you are a child's guardian, please ensure that your child obtains your consent before using this Website. If we find that we have collected children's personal information, we will delete the relevant information as soon as possible without the consent of the legal guardian.
 

  1. Policy Updates

      We may update this Privacy Policy based on business development, changes in laws and regulations, or user needs. The updated Privacy Policy will be displayed in a prominent position within the Website and notified to you through other appropriate means. Please review this Privacy Policy regularly to learn about the latest changes in how we handle your personal information.
 

  1. Contact Us

      If you have any questions, comments or suggestions about this privacy policy, please feel free to contact us. You can contact us in the following ways:
  • Email: We will respond within 30 days of receiving your request (if an extension is required due to special circumstances, the reason will be notified in advance).
 

  1. Update/Effective Time

  • Last updated: May 26, 2025
  • Effective date: May 26, 2025